Shipping & Returns Information
We're committed to providing you with a smooth shopping experience at Ravenna. Below, you'll find information about our shipping options, return policy, and answers to frequently asked questions. If you have any further inquiries, please don't hesitate to contact us. Stay updated on upcoming events and pop-up shops where you can purchase our hoodies by following us on Instagram!
Frequently Asked Questions
What are the shipping options that you offer to customers?
Are there any shipping costs that customers need to be aware of?
Shipping rates are calculated at checkout based on your location. You'll see the exact cost before you finalize your order.
What is your return and exchange policy?
Returns and exchanges are accepted within 14–30 days of delivery. Items must be unworn, unwashed, and in their original condition. Customers are responsible for return shipping unless the item arrives damaged or incorrect. If you need a different size or colour, we’ll gladly exchange it as long as the item is in new condition. Once we receive your return, please allow 3–5 business days for us to inspect and process your refund. If your order arrives damaged or incorrect, contact us within 48–72 hours with your order number and photos, and we’ll fix it right away at no cost to you. For any questions about shipping or returns, reach out to us at shopravenna.co@gmail.com
Shipping Times (Canada)
Standard Shipping: 3–10 business days
Sizing help
Not sure which size to choose? Check our size guide before ordering. If the fit isn’t right, we offer easy exchanges suggest all customers buy a small.
Hassle-free shopping
Your satisfaction is our priority. We're here to ensure a smooth and enjoyable shopping experience with clear shipping and return policies. Shop with confidence, knowing we've got you covered.